Melvin Jacobs is known as the “Lead Concierge” at Optima Signature. He’s two individuals for the price of one in terms of experience, as he has a 30 year track record in both security and hospitality. For the residents of Optima Signature, Melvin says he, “does things by the book because of the duality between his roles as doorperson and concierge.”
Melvin is extremely watchful throughout the conversation in the Optima Signature’s chic, contemporary lobby while describing the residents as, “fast paced folks – NBA players, politicians and even professional musicians who expect and deserve great customer service.”
Optima Signature is a relatively new 57-story apartment building, built in 2017 on the Near North Side, with amenities covering four separate floors and 1.5 acres. The amenities include: a daycare, a veterinarian, a nail salon, and a dry cleaner. Egg Harbor Cafe is just steps from the front door, all buildings are part of a rare urban cul-de-sac.
“I like to call Optima Signature kind of a Six Flags for adults. It’s no wonder, as there are two pools, a fitness center, a theater, miniature golf and a golf simulator. There is even an interior door to Whole Foods so residents don’t have to go outside.”
Melvin is a born and raised resident of Chicago. He and his wife, Angie, have six kids and four grandkids. “We started having kids early in life, and we’re proud of raising our children together and of our marriage. Angie’s the best, and we just celebrated our anniversary at Topo Gigio.” In their spare time they enjoy reading, dining, movies and walking.
As a self described leader, striving to lead his team by example, Melvin says his strengths include caring about others and being organized. “I enjoy solving problems, cracking that code. A couple of recent challenges include maintaining
the busy package room and both managing and upgrading the elevators.”
“I live by my faith in God, and thank God daily for my family and my job. And I thank the residents for acknowledging me. I am so grateful.” Obviously, the residents are quite grateful to have Melvin as their Lead Concierge.
To nominate your favorite doorperson, Email info@chicagostarmedia.com with their name and why they should be doorperson of the month. Winners will receive a $25 gift card to Mariano’s.
Tags: #MelvinJacobs #OptimaSignature#SusanBerkes
Doorpersonofthemonth#Chicagopeople #ChicagoLife #CommunityEngagement
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